We encourage you to share your compliments and feedback with us.

Your feedback on our work helps us continually improve the support we provide in the community.


When you give us a compliment or make a suggestion about how we can do things differently, we will share this information with our team members and action it where necessary. We love to hear what our clients and supporters think and we’re always ready to listen. Give us a call on 1300 663 298 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. to have a chat.


If you think there is something we can do differently or better, we want to hear from you. When you raise a complaint with us, it will be recorded and investigated as quickly as possible.

We will keep you informed of the progress and any actions being taken to resolve the issue and once a decision has been made, we will explain to you why the decision has been made and what factors the decision was based on. You also have the opportunity to contact external agencies for independent information, support and advice if you are unhappy with the decision.

To find out more about how to make a complaint, please give us a call and ask to speak to our Complaints Officer. Alternatively, you can download our Complaints brochure here

Please note that complaints will need to be received in writing and can be submitted via email to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Or via post to:

Complaints Officer
UnitingCare West
GPO Box B74

Housing Appeals

If you’re unhappy with a decision we have made in response to your housing request, please talk to the team member that made the decision and let them know why you are unhappy. If you’re still not satisfied with the decision, you can request that the decision be formally reviewed.

If you are unhappy with the formal review or would like to take your complaint or appeal further, the relevant team member can direct you to the appropriate external body, at any time.