We encourage you to share your compliments and feedback with us.

Your feedback on our work helps us continually improve the support we provide in the community.

Compliments

When you give us a compliment or make a suggestion about how we can do things differently, we will share this information with our team members and action it where necessary. We love to hear what our clients and supporters think and so we are always ready to listen. Give us a call on 1300 663 298 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. to have a chat.

Complaints

If you think there is something we can do differently or better, we want to hear from you. When you raise a concern with us, it will be recorded and investigated as quickly as possible.

We will keep you informed of the progress with any actions being taken to resolve the issue. You also have the opportunity to contact external agencies for independent information, support and advice.

More information

To find out more about how to make a complaint, please just give us a call and ask to speak to our Complaints Officer. 

Please note that complaints will need to be received in writing and can be submitted via email to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Or via post to:

Complaints Officer
UnitingCare West
GPO Box B74
PERTH WA 6838