Our financial support programs span the areas of Creditcare Financial Counselling, Emergency Relief and Financial Capability services. We also offer a range of free and confidential tools to assist with managing finances.

These specialist counselling services are free confidential and professional for people who are experiencing financial difficulties. Our aim is to enhance financial independence and assist clients to deal with their own financial situations.

Whilst we love to help wherever needed, we don't lend money.

Creditcare Financial Counselling

This free, independent and confidential service is provided at service centres in Perth, Fremantle and Merriwa. Due to the high demand of this program we ask you to ring (08) 9220 1255 on Mondays at 8:30am to make an appointment for counselling a week in advance.

We can assist with information, negotiation with creditors, and advocacy to people who are in financial difficulty.

Please give us a call if you can answer YES to one or more of the following questions:

  • Do you have debt problems and want options to deal with these?
  • Do you have troubles meeting your financial commitments?
  • Are spending more than you earn?
  • Do you need help to negotiate with creditors?
  • Are you considering bankruptcy?


Emergency Relief

This service assists you with an immediate financial crisis. Some difficulties you are experiencing may include:

  • Inability to pay overdue utility bills
  • Unexpected expenses associated with family needs such as medication
  • You have no or little food

You will be assisted to prepare and manage a household budget. We may also be able to refer you to other appropriate services.

Call (08) 9220 1255 each Tuesday at 1:30pm for an appointment on Wednesday or Thursday at our Perth Service Centre

Call (08) 9220 1255 each Wednesday at 10:00am for an appointment on Thursday or Friday at our Merriwa Service Centre

This service is available to people who are Health Care card holders / Centrelink recipients only.


Financial Capability

This service provides up to date information and guidance in relation to credit cards, mobile phone plans and other important aspects of personal financial management.

A 1:1 service is also available for people seeking individual coaching in planning a budget or for those with creditor issues to the value of $5,000.

Call (08) 9220 1288

How do I get in touch?

Please phone 9220 1255 on Mondays from 08.30am for appointments at any of the below sites.

Perth Financial Counselling Service  
Address: Unit 5 / 5 Aberdeen Street, Perth WA 6004 

Fremantle Financial Counselling Service 
Address: 10-12 Market Street, Fremantle WA 6160

Merriwa Financial Counselling Service
Address:  56 Baltimore Parade, Merriwa  WA 6030



Whether you are young or old, rich or poor, investing or paying off debt, ASIC’s MoneySmart website has tips and tools to help you manage your money.


If you're looking to create a budget, reduce your debt or save more regularly, MoneyMinded can help you get there.

MoneyMinded has helped more than 420,000 people manage their money better.

Don't wait

Please get in touch if you are an individual or a family that is suffering with financial difficulties. Making an appointment today is the first step in gaining control of your finances.

These programs are supported by funding from the Department of Communities, Department of Social Services and Lotterywest.