UnitingCare West has a range of Policies, Procedures and Practice Guidelines that provide a framework of principles, rules and guidelines specifically formulated and adopted to help us achieve our mission to work with people and communities so that everyone can belong and thrive.

Governance Policies are approved by our Board and give high-level, overarching guiding principles to each of the policy areas.

Organisational Policies are statements mandating decision-making, while our Procedures and Practice Guidelines are the specific methods employed to express our Policies in action in the way we carry out our day-to-day work.

If there is a policy you need to access, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 1300 663298 for help.